Frequently Asked Questions

Welcome to Necessity Mart: Bringing you the fresher experience straight to your door. Explore our wide range of products.

Nowadays the internet has become the best way to do your shopping, but is also the best source of information. Shopping online can truly find you anything you want. Online grocery shopping is now becoming more popular as it is not only very convenient but also quite easy and flexible.

When going to visit your local supermarket, there is always that chance of waiting in very long lines before being served. These days’ time for most people is very significant, especially for those who work and have busy schedules. Shopping online is proven to save more time, then going to the local Marts to shop for your food. All that's required is to spend a few minutes on your mobile or laptop to complete your list.

One of the best things about shopping online is having your goods delivered direct to your doorstep quickly and conveniently. This is ideal for anyone who is a working mother or with a busy schedule. You can choose to order your groceries from your home or office with Necessity Mart. We offer a wide range of grocery products.

We are aware of our size and public visibility. Our work is characterized by the following company principles:
1) Customer satisfaction is our highest priority.
2) Superior quality for the lowest price possible determines our position in the market.
3) Our continued growth is determined by expansion and constant improvement in our Marts.
4) As an efficient company, we work according to defined processes and procedures.
5) Our success is ensured by short decision paths and simple work processes.
6) We grow through development and continuous improvement in our Marts – we believe success is never final.
7) In our daily activities we make sure to abide by the law and internal policies.
8) We are an economically, socially and environmentally responsible company.
9) Fairness to all in the company is imperative.
10) We respect and encourage each other.
11) Agreements are upheld in an atmosphere of trust.
12) Recognition, acknowledgment and constructive feedback determine the operating environment in our daily work.
13) We foster an environment for leadership growth to ensure continuous success.

It is our pleasure to welcome you to Necessity Mart, your ultimate one-stop shopping destination, where high quality is cheaper! At Necessity Mart, we pride ourselves on providing you with a large selection of quality products at unbeatable low prices, all under one roof. Visit our app or website today and enjoy a pleasant, spacious and satisfying shopping experience. Our team is always ready to serve you!

Being located in the heart of the Central Fruits and Vegetable Market, Necessity Mart is in a unique position to offer the best lines of Fresh Fruits and Vegetables to our customers. At Necessity Mart, we commit to the highest standards of freshness and cleanliness at all times.

This privacy policy describes how we collect, protect and use the personally identifiable information ("Personal Information") you ("User", "you" or "your") provided on the Metro Online website and any of its products or services (collectively, "Website" or "Services"). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

We receive and store any information you knowingly provide to us when you fill any online forms on the Website. You can choose not to provide us with certain information, but then you may not be able to take advantage of some of the Website's features.

When you visit the Website our servers automatically record information that your browser sends. This data may include information such as your computer's IP address, browser type and version, operating system type and version, language preferences or the webpage you were visiting before you came to our Website, pages of our Website that you visit, the time spent on those pages, information you search for on our Website, access times and dates, and other statistics.

Any of the information we collect from you may be used to send notification emails such as password reminders, updates, etc. run and operate our Website and Services. Non-personal information collected is used only to identify potential cases of abuse and establish statistical information regarding Website traffic and usage. This statistical information is not otherwise aggregated in such a way that would identify any particular user of the system.

We do not knowingly collect any personal information from children under the age of 13. If you are under the age of 13, please do not submit any personal information through our Website or Service. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce this Policy by instructing their children never to provide personal information through our Website or Service without their permission. If you have reason to believe that a child under the age of 13 has provided personal information to us through our Website or Service, please contact us.

We offer electronic newsletters to which you may voluntarily subscribe at any time. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails or by contacting us.

The Website uses "cookies" to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store, and track information for statistical purposes to operate our Website and Services. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We use Facebook Pixel, a tool operated by Facebook Inc., 1 Hacker Way, Menlo Park, CA 94025, USA ("Facebook"), on our website for the analysis, optimization and economic operation of the website. With the help of Facebook Pixel, Facebook is able to determine the visitors of our website as a target group for the display of Facebook ads. Accordingly, we use Facebook Pixel to display the Facebook ads we post only to Facebook users who have shown an interest in our website. This means that with the help of Facebook Pixel we want to ensure that our Facebook ads correspond to the potential interest of the users and are not annoying. We can also use Facebook Pixel to track the effectiveness of Facebook ads for statistical and market research purposes by seeing whether users have been redirected to our website after clicking on a Facebook ad (so-called "conversion" or "visitor interaction"). Facebook Pixel is deployed by Facebook directly when you visit our website and can store a cookie on your device. If you then log in to Facebook or visit Facebook while being logged in, the visit to our website will be recorded in your profile. The data collected about you is anonymous to us, it does not provide us with any information about the user’s identity. However, Facebook stores and processes the data so that a connection to the respective user profile is possible. This means that user profiles can be created from the processed data. Facebook processes the data in accordance with Facebook's Privacy Policy. You can find more information on how Facebook Pixel works and in general on how Facebook ads are displayed in Facebook's Privacy Policy: https://www.facebook.com/policy. Furthermore, when using Facebook Pixel, we use the additional function "Advanced Matching". Here, data for the formation of target groups ("Custom Audiences" or "Look Alike Audiences") is transmitted to Facebook in encrypted form. This data is information that we collect via our website such as name, email address, etc., including information from non-Facebook users who are not logged in to a Facebook account while visiting our website. You may opt out of Facebook Pixel and the collection and use of your information to display Facebook ads. To configure what types of ads you see within Facebook, you can go to the page set up by Facebook and follow the instructions on the settings for usage-based ads: https://www.facebook.com/settings?tab=ads. The settings are platform-independent, i.e. they are applied to all devices, such as desktop computers or mobile devices. You may also object to the use of cookies for tracking and advertising purposes via the Network Advertising Initiative's opt-out page http://optout.networkadvertising.org/ and additionally via the U.S. website http://www.aboutads.info/choices or the European website http://www.youronlinechoices.com/uk/your-ad-choices/. You can also prevent us from using Facebook Pixel by disabling cookies on our website by contacting us We use Google Analytics, a web analytics service provided by Google Ireland Limited ("Google"), Gordon House, Barrow Street, Dublin 4, Ireland, in order to analyses the use of our website and to improve the website. We use “Universal Analytics”, a mode of operation of Google Analytics enabling the assignment of data, sessions and interactions across multiple devices to a pseudonymous user ID and thus allowing to analyze the activities of a user across multiple devices. For this purpose, we use cookies which will be stored in your terminal device and which collect anonymous information about your use of our website, such as the frequency of your visit to our website, the time you spent on it and how you interacted with the website (e.g. if you have purchased or searched on the website). The information collected by the cookies about your use of this website is usually transferred to a Google server in the USA and stored there. However, your IP address will be shortened by Google within the European Union or the European Economic Area before any further transfer. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The appropriate level of data protection for this data transfer is ensured by a Privacy Shield certification of this Google service (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI#other-covered-entities). Google will use this information on our behalf, to evaluate your use of the website, to provide reports on website activities (such as loading times, etc.) and to provide us with further services related to website and internet use. We will use this information and reports to improve our website. The IP address transmitted by your browser within the context of Google Analytics is not merged with other Google data. We receive anonymised data and will at no time combine this with other data available to us. The data sent by us and linked to cookies, user IDs (e.g. user ID) or advertising IDs are automatically deleted after 14 months. Data whose retention period has been reached is automatically deleted once a month. It is in our legitimate interest to analyses the use of our website by website visitors. Therefore processing of your data is based on Art. 6 para. I lit. f GDPR. You can prevent Google from collecting data generated by cookies and related to your use of our website by clicking on the following link. An opt-out cookie is placed to prevent future collection of your data when you visit our websites. Disable Google Analytics You can also prevent Google from collecting the data generated by the cookies and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en To prevent Universal Analytics from collecting data across multiple devices, you must perform an opt-out on all systems in use or contact us using feedback form

Our Website contains links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for the privacy practices of such other websites or third parties. We encourage you to be aware when you leave our Website and to read the privacy statements of each and every website that may collect personal information.

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards in an effort to protect against unauthorized access, use, modification, and disclosure of personal information in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed. Therefore, while we strive to protect your personal information, you acknowledge that (i) there are security and privacy limitations of the Internet which are beyond our control; (ii) the security, integrity, and privacy of any and all information and data exchanged between you and our Website cannot be guaranteed; and (iii) any such information and data may be viewed or tampered with in transit by a third party, despite best efforts.

In the event we become aware that the security of the Website has been compromised or users Personal Information has been disclosed to unrelated third parties as a result of external activity, including, but not limited to, security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigation and reporting, as well as notification to and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to notify affected individuals if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is otherwise required by law. When we do we will send you an email.

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request. In the event we go through a business transition, such as a merger or acquisition by another company, or sale of all or a portion of its assets, your user account and personal data will likely be among the assets transferred.

We reserve the right to modify this privacy policy relating to the Website or Services at any time, effective upon posting of an updated version of this privacy policy on the Website. When we do we will send you an email to notify you. Continued use of the Website after any such changes shall constitute your consent to such changes.

You acknowledge that you have read this Policy and agree to all its terms and conditions. By using the Website or its Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to use or access the Website and its Services.

If you have any questions about this Policy, please contact us. This document was last updated on dec, 2020 Note: You need to be an employee of Necessitymart.com Pakistan (Pvt) Limited and have a valid neccessitymart@gmail.com email address to be able to use the Website/App.